FAQs

We provide digital reports and consultation services based on tarot, astrology, and crystal energy. Each report is created based on your birth details and tarot-astrology system, offering deep insights into your life path. Consultations are delivered through carefully written email replies, tailored to the questions you select on our website.
After purchase, you will receive a confirmation email. Your personalized report will be delivered to the email address you provided, please ensure your email is correct when placing the order.
When you purchase a consultation, please select the options that best reflect your current concerns and intentions. Our brand advisor-Anne will carefully review your responses and send you a personalized email reply within 3 business days. This reply will contain tailored insights, guidance, and suggested practices based on your situation.
Our reports are carefully crafted based on your birth details and cannot be altered once delivered. However, if you notice factual errors in your birth information (such as date or time), please contact us within 24 hours of placing the order so we can make corrections before we resend the correct report.
Since our products are digital and customized, we do not offer refunds or exchanges. If you encounter issues with receiving your report or consultation results, please reach out to us, and we will be happy to assist.
Our work is based on years of experience in tarot, astrology, and metaphysical practices. While we strive to provide meaningful insights, our services are intended for self-reflection and personal growth. They should not be taken as medical, legal, or financial advice.
Absolutely! We only collect the information necessary to create your report or provide your consultation. Your details are kept confidential and will never be shared with third parties.
For any questions or support, please email us at: support@dearsunrise.com